1. What services does Melbourne Roadside Rescue offer?
We offer a full suite of roadside assistance services across Melbourne, including Wrong Fuel Extraction, Wrong Fuel Removal, battery replacement, jump starts, emergency fuel delivery, flat tyre repair, towing, fuel polishing, and general fuel extraction.
2. How quickly can you arrive after I call?
Under ideal conditions, we aim for around a 40-minute arrival time. However, actual response times depend on traffic, distance, weather, and our current workload.
3. Can you replace my car battery on the spot?
Yes, our technicians can come to you anywhere in Melbourne, 7 days a week, to install a new car battery right on the spot.
4. Do you charge a call-out fee or require a membership?
No, we do not charge a call-out fee, and absolutely no membership is required. You only pay for the fixed service you request.
5. Is the emergency fuel delivery service available 24/7?
Yes, we provide emergency fuel delivery at any time, 7 days a week, to help you get your vehicle moving again.
6. What’s included in the emergency fuel service fee?
The fee includes the emergency service charge (e.g., $99 including GST) plus 10 litres of fuel at the current pump price to safely get you to a nearby service station.
7. Do you offer 24/7 towing?
Yes, our towing service is available 24 hours a day, 7 days a week, with no call-out fees or membership costs.
8. How far do you travel for a service call?
We operate across the Melbourne and Greater Geelong areas. If you are unsure whether your location is covered, just give us a call to confirm.
9. What is “fuel polishing” and why would I need it?
Fuel polishing is a process used to clean diesel fuel by removing water, sludge, and microbial contamination so your engine runs cleaner, more efficiently, and with fewer emissions. This service also pairs seamlessly with our primary focus on Wrong Fuel Extraction and Wrong Fuel Removal, ensuring that your entire tank and system are completely safe and restored.
10. Is there a warranty on the batteries you replace?
Yes, all of our new car batteries come with a standard manufacturer’s warranty. The exact length of coverage depends on the specific battery supplied.
11. How long does the fuel polishing process take?
Depending on your tank's size, the fuel polishing process typically takes less than one hour to complete.
12. Can you extract fuel if I’ve overfilled or need to remove excess fuel?
Yes, we offer specialized Wrong Fuel Extraction and Wrong Fuel Removal services to safely handle any excess, incorrect, or unwanted fuel in your vehicle.
13. Do you service all types of vehicles (luxury, commercial, etc.)?
Yes, whether you drive a standard sedan or a luxury car like a Rolls Royce, we treat all vehicles with the utmost care and can provide mobile assistance to most makes and models.